Explains how incorporating 'five-star' customer service principles into caregiving, encouraging patients to take responsibility for their care, and creating concise documentation can reduce possible legal claims. Describes a typical deposition and malpractice trial for illustrating how the matter could have been avoided. Shows how to identify 'red flag' patients. Softcover.
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The Satisfied Patient: A Guide to Preventing Malpractice Claims by Providing Excellent Customer Service,
Orignal From: The Satisfied Patient: A Guide to Preventing Malpractice Claims by Providing Excellent Customer Service,
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